Data Breach

Discord Data Breach

0 records exposed • March 2023

Hackers got into an account belonging to someone who helps Discord with customer support. They could see support tickets and any files people sent when asking for help.

What Happened

A Discord support contractor account was compromised, exposing customer support tickets, email addresses, and any attachments shared during support interactions.

Attack method: Compromised third-party support vendor

What Data Was Exposed

Email addresses, Support ticket contents, Attachments

Is your business exposed?

What to Do If You're Affected

  1. 1.

    Watch for phishing emails referencing support tickets

  2. 2.

    Enable two-factor authentication on Discord

  3. 3.

    Review what information you shared in support tickets

Lessons for Businesses

  • Third-party support vendors are attack vectors
  • Limit data shared in support interactions
  • Vendor security should be regularly assessed

Sources

Related Breaches

Zendesk 2022, Okta 2022

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